Phonon offers Simplified and Comprehensive Telephony services that are tailor-made, user-friendly and on-the-fly for the Airlines and entire Aviation sector.
Our SaaS based application services have been designed in the direction of providing the information at your fingertips. Phonon’s solutions can easily be integrated with your existing online infrastructure and manage it from an intuitive admin console. The entire suite of products and service offerings has enterprise-grade security features that help you to keep your organization protected.
Unique in its class, Phonon’s Contact Management suite sets a new standard for enterprises in the Aviation industry to leverage the power of the services from network to the desktop — and across the enterprise — with minimal custom development and systems integration, enabling an organization to implement the services quickly and cost effectively.
Aviation Sector Solutions Portfolio ranges from passenger inquiring for fare to passenger who has completed the journey.
Customer Life-Cycle Management Across Aviation Industry
Few Working Illustrations:
Streamline Business Processes
1. Travel Agency Validation IVR
- Safeguard agency and booking agent privacy
- Multi-point authentication with Agency code, CLI and password
- Accurate DTMF detection
- Option for agents to change password without talking to call center agent
2. Travel Agency Balance Threshold Alerts
- Proactive alerts to agency on reaching low-balance threshold
- Flexibility to set threshold levels
- Multi-channel alert – Email and SMS
- Effective control over reducing outstanding accounts
- Reduce call center load
Enhance Customer Engagement
Outbound Dialer for Flight-Reschedule
- Instant information to passenger for change in schedule or status.
- Option to send flight reschedule SMS.
- Additional ability to cross-sell services such as class upgrade or alternate flight in case of flight cancellation or reschedule.
Generate More Revenue from Same Customer
1.Up-sell & Cross-Sell SMS
- Class upgrade
- Alternate flight in case of flight reschedule or cancellation
- Promote loyalty programs
- Integrate with coupon codes