Banking Financial Services and Insurance (BFSI)

Spearheading the Contact Center and Telephony Solutions Industry since its inception, Phonon offers a wide range of telco-grade solutions for enterprises to bridge the gap between marketers and customers as well as optimize their call center resources.

Phonon offers a comprehensive portfolio of telephony solutions that fits the needs of enterprises in the Banking, Financial Services and Insurance sector.

The innovative and tailor made telephony solutions can easily be integrated with existing online banking and financial infrastructure – viz payment systems, customer database, CRM systems etc. It also helps the organizations to evolve with their customer experience while meeting all the industry compliance.

Comprehensive List of Telephony Solutions

  • Click to Call
  • ATM to Call
  • SMS to Call
  • Missed Call to Callback
  • Virtual Numbers

  • Automated Outbound Dialer
  • Click2Video
  • Missed Call Alert
  • CCNow (Call Center ACD Solution)
  • CC Payment Collection System

  • Automated Interactive Voice Response (IVR)
  • Bulk SMS (Pull-Push)
  • Auto Dialer Services

Few Working Illustrations

Click -to-Call™

clicktocall1

SMS-to-Call

Sms2 Call

Click-to-Video

Click2 Video

Automated Outbound Dialer

Automated Outbound Dialer
ClicktoCall / SMStoCall
  • TRAI Complaint
  • Auto-Queuing mechanism Multilingual Message Support
  • Real Time and Exhaustive Reporting Interface Customized Call Handling (based upon key-pressed events)
  • Campaign Tracking and Reporting
  • Readymade APIs and Widgets
  • Geographically Locating Numbers/IP Addresses Readymade APIs
Automatic Call Distributer (ACD)
  • Soft Login Interface PCI DSS Complaint
  • Skill based Call Routing
  • DNC List Management
  • Auto updates to CRMs Quick integration with 3rd party CRM / CT
  • Multiple Campaign Management systems
  • Caller Identification, Call Monitoring (barge-in, listen) and In-depth Statistics.
  • 100% Call Recording and Retrieval Features
CC Payment Collection System
  • PCI DSS Complaint
  • Multiple ISDN PRI Lines ensuring High Uptime.
  • Real Time Reporting Interface
  • Supports Various Card Types (Visa, MasterCard, Amex etc.)
  • Quick integration with 3rd party CRM / CT systems
Bulk SMS (Pull Push)
  • Multiple SMS Gateways
  • Supports Multiple SMS types (Unicode, Binary WAP, Flash etc.)
  • Real time G/zip encoding for APIs
  • High Throughput
  • Real time Reporting Interface
Automated Outbound Unified Communication
  • Communicate with customers using 1 system over:
    • Traditional Media: Voice, SMS and Email
    • Social Media: Twitter, Facebook
    • New Media: Push Notifications
  • Simultaneous Call Handling Capacity
  • Campaign Tracking and Reporting
  • key-pressed events

Use Cases

Reach Customers with a Blast

use1Financial Services institutions looking to reach large number of customers within short time rely on Phonon.in. Outbound Dialer and Voice Blast solution enable the financial services institutions to deliver pre-recorded promotional/informational voice messages to the entire list of leads collected through specific campaign, without increasing the call center overhead.

  • Easily upload of customers list through Agent Portal
  • Pre-defined business rules
  • Predictive and Preview dialing
  • Voice messages in regional languages
  • Flexibility to record customer response through key-press
  • NDNC Compliance

Instantly Turn Prospects into Customers

usecase2Phonon’s Instant Call Connect portfolio equips financial services marketers to reduce the time between lead generation and lead qualification. Marketers generating leads through website, SMS campaigns or Missed Call services can instantly connect to their prospects, leaving no window for prospects to switch to competitor website or help-centers.

  • Increase lead generation: 100%
  • Increases first contact rate: up to 250%
  • Time to callback prospects: 5 to 10 seconds

Empower your Customer for Self-Help

use2Customers don’t like to go to Bank branch or Insurance office to know their cheque status or policy premium due dates. Leverage cloud-telephony to enable your customers with Anytime Self-Service.

Phonon Customer Information Solutions enables Financial Services Institutions to enhance customer engagement through Self-Service IVR and Voice-blast or SMS Alerts for dues. They can use these services for various other applications.

Listen Customer Voice From Anywhere!

use3Customers feel esteemed when they know they are being heard. Phonon helps financial services institutions to automate their customer feedback collection through Feedback IVR and Feedback SMS solutions. Enable your customers to share feedback from anywhere and without any human intervention.