22North™ by phonon is a suit of passenger interaction engagement services for the travel and aviation sector. We automate inbound & outbound customer contacts for passengers. At each stage we predict the need of the customer providing a first contact resolution on each interaction.
- There is 50% drop in loyalty between those that are very satisfied to those that are somewhat satisfied.
- Loyal customers will pay up to 21% more before switching to an alternate airline.
- 80% passenger dissatisfaction are due to lack of communication.
- Social Media will be the biggest travel influencer of the future.
Did you know that just by greeting your customer basis their name, you could increase your sales by 11%?