Job Description – Client Success Manager
You have the best customer management and business consultancy skills around, you are passionate about engaging your customers and you have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, we would love your help in taking care of our clients.
- Prepare business cases and solutions for client requirements.
- Work towards deal closure with customers and as per expectations set by management.
- Build and manage customer relationship to ensure greater business within customers with regular client calls, monthly meetings and quarterly senior management meetings
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Work to identify and/or develop upsell opportunities.
- Responsible for delivery of solutions as per client expectations.
- Liaison to ensure effective scoping and setting of client expectations and delivery of projects.
- Maintain client account health check up to ensure consistent and high-quality service delivery to customers and a delighted customer at each stage.
- Ensure timely billing, invoice clearance and payments from customers.
Graduation in BCA, B. Tech/B.E. – Computers, Electronics/Telecommunication, Information Technology or Any Graduate
Post Graduate in Sales and Marketing Or Diploma in Sales and Marketing
Desired Candidate Profile
- Prior experience in Pre-sales, Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Proficient in Office software (Excel & PowerPoint).
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Years of Experience
3 to 6 years
Mumbai & Gurgaon
- Telecom and automation experience
- Account management
Phonon is a leading provider of enterprise-grade customer interaction automation and Unified Communication solutions. Phonon.in provides customers with consultative and hosted solutions to make their customer interaction processes more efficient and effective. Phonon.in run, enterprise focused bots for leading banks, insurers, financial services companies, airlines, travel companies, online portals and distribution-based companies.
Phonon enables enterprises to achieve superior customer experience through Inbound and Outbound Communication solutions, covering voice, SMS, email and chat through a single system. These automated systems get Phonon.in’s clients achieve maximum connectivity with end users and provide predictive responses to customer queries. Phonon.in handles over 1M automated customer interactions on its systems every day!
You may please visit www.phonon.in for more details.
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