Automate your repeated customer service calls. Increase agent efficiency.
Phonon’s Automated Outbound Campaign Dialers help you reach out to your customers quickly and in an organised manner. Once the campaign is created on Phonon’s Dialer, our dialer takes care of calling your customers and prospects, informing them with your message and further actioning the call based on feedback received from the customer. Some salient features of Phonon Dialers include:
- Reattempts including enhanced reattempt logic to contact phone numbers not contacted without disturbing your customers.
- Setting priority of jobs and online do-not-call registry management.
- Online, offline, email and XML based detailed reports including call data records.
- Message created dynamically based on customer meta data entered for each job.
- Call escalation to your call centre or office based on customer inputs.
- Easily integrated with your CRM through ready-made APIs.
- Customise your call flow based on process type such as sales, after-sales follow-ups, proactive customer service, up-sell, cross-sell etc.
Some case implementation of Phonon Campaign Dialers include:
- Airline call-centres where passengers need to be called up to be informed of schedule changes and flight status updates.
- Low risk outstanding collections campaigns for service-oriented firms where customers are called out for reminders on payments based on different products and delinquency buckets.
- Telemarketing campaigns for informing customers of new schemes and products or taking feedback from customers.
