Our computer telephony integration (CTI) and interactive voice response (IVR) provide customers with quick, friendly and immediate access to information that they require.
Phonon offers innovative telecom applications to large enterprises and SMEs. We help enterprises optimize their customer interaction process through effective and efficient automation.
Our solutions are available as quick-to-deploy hosted solutions with flexible pricing plans for SMEs and turnkey IVR solutions for larger enterprises that require dedicated servers.
Our product-line of CT solutions include: outbound dialers, click-to-call services, credit card payment acceptance IVRs and customised Inbound IVR systems such as feedback IVRS, customer self-service systems etc.