Automated Dialers Increase Productivity and Success Rates in Your Manual Call Centre
No longer do you need to worry about the productivity and success rate of your outbound call-centre agents. Our Automated Outbound Call-centre Product takes care of repeated activities such as dialing and making preliminary announcements to your customers and lets your agents focus only on calls that can increase the performance of your operations.
Options of predictive, progressive and preview modes ensure that the Dialler is customised to the exact need of your call centre.
Customer specific details such as numbers to be called, call-flow and escalation option, details of message to be delivered, preferred timing etc. can be taken from your CRM tool, customised depending on call-type and initial or entire message can be delivered by the system itself. Calls based on specific triggers can be transferred to your agents.
The Dialler can be used as an Automated Campaign Management tool in the customer service industry for applications including:
Airline call-centres where passengers need to be called up to be informed of schedule changes and flight status updates.
Low risk outstanding collections campaigns for service-oriented firms where customers are called out for reminders on payments based on different products and delinquency buckets.
Telemarketing campaigns for informing customers of new schemes and products or taking feedback from customers.
